Frequently Asked Questions
Frequently Asked Questions
Four Stars Dodge Chrysler Jeep Ram answers your FAQ about common automotive processes
Buying a new or used vehicle or finding a service center to do business with is a big decision. At Four Stars Dodge Chrysler Jeep Ram we aim to provide top notch customer service, vehicles, and maintenance knowledge, covering all your automotive needs. We also want our shoppers to feel knowledgeable about the automotive experience, and that's why we've put together is FAQ page.
General:
Where are you located?
We're located in Henrietta along 308 TX-148. We're right by Turn Boco Road.
How can I get ahold of someone?
You can reach us by calling our sales or service center or you can fill out our contact us form and we'll respond via your chosen method!
Why should I buy from Four Stars Dodge Chrysler Jeep Ram?
- We have hundreds of new vehicles in stock
- We offer a great selection of used models, and we occasionally have Certified Pre-Owned vehicles
- We have an experienced, knowledgeable, and enthusiastic staff
- Four Stars is in our name, but you'll get a Five Star dealership experience!
Do you accept trade-ins?
Yes, we do accept trade-ins! You can use our instant online trade-in tool ahead of time to get an idea of how much your vehicle is worth. With trading in you can avoid the hassle of a private sale.
New Inventory:
Can I learn about a vehicle's availability?
If you have a specific model in our inventory in mind, you can check on the availability so that you don't drive in from Wichita Falls if it's already been sold. You can also check availability on our used vehicles.
What if I can't find what I am looking for?
Have no fear if you don't find the car, truck, SUV, or minivan you're after. With our Carfinder tool we'll help you track down the exact model you're looking for, based on specifics you choose.
Who can I talk to about buying a new car?
You can speak with a member of our sales team in-person when it comes time to buy a vehicle. They have in-depth knowledge about our four all-American brands and will listen to your needs and not just put you into the first vehicle on our lot. That way you can get the perfect vehicle for your driving lifestyle.
Pre-Owned Inventory:
How can I know the vehicle is in good driving condition?
We pride ourselves on our quality used vehicles, but for added peace of mind on drives around Electra, Burkburnett, and beyond, we offer CARFAX vehicle history reports.
What is the difference between used and certified pre-owned?
Used vehicles can come from any brand, have any mileage, and be any model year. A Certified Pre-Owned pick must come from the Chrysler, Dodge, Jeep, or Ram brands, there are rules about mileage, year, and the vehicle needs to pass a grueling 100+ point inspection. With a CPO you'll also get perks like extended warranties and roadside assistance.
Service:
What type of services do you offer?
We offer a range of service to keep your model in top performance. Some of the common ones are:
- Tire changes & rotations
- Oil changes
- Cabin air filter replacement
- Brake checks
- Battery inspections
Our service center team can also do more advanced services and repairs.
How can I book an appointment?
You can call to book an appointment, but we suggest using our online service scheduler. You can use it at your convenience, and once you're on the platform you can pick the services you need, leave comments, and choose a time and date that works for your hectic schedule. With the online scheduler you don't have to worry about leaving a voicemail at our service center and potentially getting stuck in a game of phone tag.
Are there ever any deals on servicing?
Maintenance is important, but we do know it can at times be costlier than you'd like. Check out our service specials and rebates page to see if you can save on your upcoming appointment.
Parts & Accessories:
How can I order parts?
You can order parts and accessories through our parts center page. If you need help finding the part number you can contact the parts team.
What type of parts do you offer?
The Mopar parts and accessories catalog has more things available than you could imagine, especially with a capable vehicle like the Dodge Charger or Jeep wrangler! There are batteries, spark plugs, cargo/gear racks, cabin filters, and much more.
Where do you get the parts from?
We get our parts directly from the manufacturer. This means we don't use aftermarket parts, as we want to maintain the integrity of the vehicle you'll be driving around Bowie.
Finance:
How can I know if I am pre-approved?
If you have a young credit history or have some concerns, you can fill out the pre-qualify form and a sales member will reach out to start the conversation. This won't affect your credit score.
What will a finance application do?
You can skip right to the financing application if you're confident with your credit score and history. This form is a longer and submitting it starts a hard pull on your credit information. Keep that in mind while you shop around for your next vehicle. We suggest doing the online from, as it'll save time on your dealership visit.
For any other questions pertaining to the shopping experience, contact our dealership this week or stop in if you're close by!